UK Hybrid (20% London office) or UK remote
Product Manager – Researcher Experience
£55-66,000 + benefits
Europe
Implementation Consultant– Library Software
Competitive + bonus + benefits
Our Client, a world-leading software provider to the academic library market is looking for an Implementation Consultant to provide consulting services, system analysis, configuration, web-trainings, workshops, implementation assistance and customer guidance as part of a project team led by a Project Manager.
Industry Higher Education Library Reference SaaS
Function Library reference Project Management SaaS Technical Training
Duration Full Time
Type Permanent
Start Date ASAP
For selected implementations the Implementation Consultant will take responsibility for full project delivery including project management and execution. Key responsibilities include:
- Conducting system and data analysis as part of product implementations
- Performing product configuration based on customer requirements
- Interpreting and understanding customer requirements and workflows, translating into solutions
- Analysing and troubleshooting customer issues and requests
- Providing consulting, guidance and assistance to customers during the project life cycle to ensure a successful implementation and high customer satisfaction
- Training customers in products, web-based or via on-site workshops
- Providing knowledge transfer and support for workflow and configuration decisions
- Coordinating implementation activities with project managers and other team
- Carrying out post-implementation consulting services to ensure client satisfaction
- Providing project management for selected projects
- Taking responsibility for project planning, monitoring, tracking, communication, reporting, risk management and escalations
- Coordinating all implementation tasks and other project work with the customer
- Cooperating effectively with other teams, e.g., Cloud Services, Data Migration, Support, Sales and Product Management.
Successful candidates will be of graduate calibre with at least one-year related experience, a proactive, well-organised team player with an agile and independent approach to work. Familiarity with workflows in the sector of Higher Education, Information Management, Electronic Resources and/or Library Management is required as is computer proficiency and overall technical aptitude. You will have an ability to learn new information quickly, manage several complex tasks concurrently and have a good knowledge of web-based information systems as well as a familiarity of industry standards relevant in the HE and academic market. Experience of JavaScript, Angular JS, XML and XSL, and a Prince 2 or PMP certification would be advantageous. Candidates must be fluent in English and German.
You will be rewarded with a competitive salary, bonus and benefits.
To apply for this position, click on the Apply Now button below or send your CV to enquiries@telferpartners.com quoting the reference TP 683 For an initial, confidential discussion please call on +44(0)1223632510.
Early applications are preferred.
Referral Scheme – Telfer Partners offer a referral reward if we fill this vacancy with someone you recommend. You can send us contact details of anyone you would like to recommend to enquiries@telferpartners.com.
