UK Hybrid (20% London office) or UK remote
Product Manager – Researcher Experience
£55-66,000 + benefits
London, Harlow or Manchester with some home working
Exclusive, Retained Student Success Progression Advisor – Online Learning
Competitive + bonus + benefits
Our client, one of the world’s largest education services companies, is looking for a Student Success Progression Advisor to join their Online Learning Services team, working proactively in partnership with leading UK Universities. This is an excellent opportunity to join a global leader at the forefront of online learning.
Industry eLearning Higher Education
Function Account Management Customer Service Sales Student Success
Duration Full Time
Type Permanent
Start Date ASAP
This role is focused on delivering best in class student support with the aim of achieving the highest levels of student satisfaction and enrolments from one module to the next, becoming an extension of the University partnerships. This opportunity will appeal to those who want to work in a Higher Education environment and enjoy building rapport, speaking daily with students from around the globe, many with interesting life stories and diverse backgrounds.
The main responsibilities include:
- Identifying students at risk of failing to achieve their study goals and providing effective interventions
- Delivering high levels of proactive outbound communication to promote continuous study and progression to graduation
- Recognising opportunities to increase student engagement
- Achieving high levels of student satisfaction and on target, positive Net Promoter Scores
- Developing and maintaining trusting relationships with a student base
- Supporting students transition to online study and setting milestones throughout the study journey
- Establishing and maintaining excellent relationships throughout the Student Success team, sharing knowledge and experience
- Helping to develop effective processes to ensure a proactive approach to student support, progression and retention
- Recording data and student communication accurately, maintaining detailed and accurate student records.
Successful candidates, will be highly motivated team players, keen to drive their own success and the success of others, experienced and proven to be successful in a customer service or account management role where retention is the key performance indicator and outbound communication is high. You must have excellent attention to detail, and demonstrate high levels of accuracy, ideally with a Salesforce CRM. Essential will be the ability to build strong relationships with a variety of stakeholders, with excellent written and oral communication skills. Experience or knowledge of the UK Higher Education sector would be advantageous.
You will be rewarded with a competitive salary, a bonus scheme, and excellent benefits.
To apply for this position, click on the Apply Now button below or send your CV to enquiries@telferpartners.com quoting the reference TP 693. For an initial, confidential discussion please call us on 01223632510.
Early applications are preferred.
Referral Scheme – Telfer Partners offer a referral reward if we fill this vacancy with someone you recommend. You can send us contact details of anyone you would like to recommend to enquiries@telferpartners.com.
